Refund Policy

Effective Date: June 9, 2026

We stand behind every bag. If you or your dog are not happy, we want to make it right.

30-day satisfaction guarantee

If you are not satisfied with your order, contact us within 30 days of delivery at info@naksnacks.com and we will arrange a replacement or a refund. Because our chews are a consumable food product, you do not need to ship the product back in most cases; just tell us what went wrong.

How to start a return or refund

Email info@naksnacks.com with your order number and the reason for the request. We will respond with next steps. If a return is needed, we will provide instructions.

Refund processing

Approved refunds are issued to your original payment method within [5 to 10] business days after we confirm the request. Your bank or card issuer may take additional time to post the credit.

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and your order number and we will replace it at no cost.

Non-returnable situations

For food-safety reasons we cannot accept returns of opened product for resale, but our satisfaction guarantee above still applies. Sale or clearance items, if any, may be final sale and will be marked as such.

Questions

NakSnacks, info@naksnacks.com, 858-692-3306.